How we use your data:

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We respect your privacy

Arc Studio Marketing Pty Ltd respects your right to privacy and is committed to protecting the personal information of our clients, prospective clients, website visitors and anyone who interacts with us.

This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
 

Collection of personal information

Arc Studio Marketing Pty Ltd may collect and store personal information that you provide to us through our website, by email, over the phone, through online forms, during meetings, or through any other interaction with us.

The personal information we may collect includes, but is not limited to:

• your name

• business name

• job title

• phone number

• email address

• website URL

• billing or business address

• information about your business, project, objectives or marketing requirements

• information you provide when making an enquiry, requesting a proposal, completing a form, responding to a survey or communicating with us

• payment, invoice or transaction information where relevant

• technical information collected when you visit our website, such as browser type, device type, operating system, IP address and website usage data.

We may also collect any other personal information you choose to provide while interacting with us.

Where possible, we collect personal information directly from you. In some cases, we may receive information from third parties, including referral partners, service providers, advertising platforms, analytics tools, publicly available sources or business directories.

 

How we collect your personal information

Arc Studio Marketing Pty Ltd collects personal information in a variety of ways, including when:

• you visit or interact with our website

• you submit an enquiry or contact form

• you communicate with us by email, phone, social media, online meeting or in person

• you request a quote, proposal or consultation

• you engage us to provide services

• you subscribe to updates, newsletters or marketing communications

• you interact with our advertising, content or digital campaigns

• third-party platforms or service providers provide information to us in connection with our services.

If we receive personal information from a third party, we will handle it in accordance with this Privacy Policy.
 

Use of your personal information

Arc Studio Marketing Pty Ltd may use your personal information to:

• respond to your enquiries

• provide proposals, quotes, updates and information

• deliver our marketing, creative, digital, strategy, data, customer experience and related services

• manage client relationships and project delivery

• process payments, invoices and administrative requirements

• improve our website, services, systems and client experience

• understand your needs, preferences and business objectives

• send service-related communications

• send marketing communications where permitted by law

• comply with legal, regulatory, insurance, accounting or professional obligations

• protect our legal rights, business interests, property, clients, users and third parties.

We may contact you by email, phone, SMS, mail, online platforms or other appropriate communication channels.

Where we send marketing emails or SMS messages, we will do so in accordance with applicable Australian laws, including requirements around consent, sender identification and unsubscribe functionality. The ACMA states that commercial electronic messages must generally be sent with consent, include sender contact details and provide a way to unsubscribe.
 

Direct marketing

Arc Studio Marketing Pty Ltd may use your personal information to send you marketing communications about our services, insights, updates, offers or opportunities that may be relevant to you or your business.

You may opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails, replying to the message where applicable, or contacting us directly.

We will not charge you for opting out and will action unsubscribe requests within a reasonable period.
 

Disclosure of your personal information

We may disclose your personal information to third parties where reasonably necessary for the purposes set out in this Privacy Policy.

This may include disclosure to:

• employees, contractors and consultants

• professional advisers, including accountants, lawyers and insurers

• technology, hosting, analytics, CRM, email marketing and website service providers

• payment processors and finance administration providers

• advertising, media, creative, production, research or marketing partners involved in service delivery

• subcontractors, suppliers or specialist service providers

• regulatory authorities, government agencies, courts or law enforcement bodies where required by law

• any potential purchaser, investor or successor in the event of a business sale, restructure, merger or transfer of assets.

We only disclose personal information where it is reasonably necessary for our business functions, service delivery, legal compliance or legitimate business purposes.

We may also disclose personal information where required or authorised by law, including in response to a subpoena, court order, warrant, legal proceeding or request from a law enforcement agency.
 

Overseas disclosure

Some of the third-party platforms, service providers or technology systems we use may store, process or access information outside Australia.

These countries may include, but are not limited to, the United States, United Kingdom, European Union member states, Canada, India, the Philippines and other locations where our service providers operate.

Where we disclose personal information overseas, we will take reasonable steps to ensure that the recipient handles that information in a manner consistent with the Australian Privacy Principles, unless an exception applies. Under APP 8, Australian entities must take reasonable steps before disclosing personal information overseas, and may remain accountable in certain circumstances for how overseas recipients handle that information.
 

Security of your personal information

Arc Studio Marketing Pty Ltd is committed to protecting the personal information we hold.

We take reasonable physical, technical and administrative steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include secure systems, access controls, password protection, data storage controls, staff and contractor confidentiality requirements, and the use of trusted third-party technology providers.

However, no method of transmission over the internet or electronic storage is completely secure. Any information you send to us electronically is transmitted at your own risk. While we take reasonable steps to protect your information, we cannot guarantee that unauthorised access, disclosure or misuse will never occur.
 

Access to your personal information

You may request access to personal information we hold about you.

Where required by law, we will provide access within a reasonable period, subject to any exceptions under the Privacy Act 1988 (Cth).

We may need to verify your identity before providing access. In some circumstances, we may refuse access where permitted by law, such as where giving access would have an unreasonable impact on the privacy of others, be unlawful, prejudice legal proceedings, or reveal commercially sensitive information.
 

Correction of your personal information

If you believe the personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you may ask us to correct it.

We will take reasonable steps to correct personal information where appropriate and in accordance with the Privacy Act 1988 (Cth).
 

Complaints about privacy

If you have a complaint about how we collect, hold, use or disclose your personal information, please contact us using the details below.

We take privacy complaints seriously and will respond within a reasonable period after receiving your complaint.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
 

Contact us

For privacy enquiries, access requests, correction requests or complaints, please contact:

Arc Studio Marketing Pty Ltd
info@arcstudiomarketing.com.au
arcstudio.com.au
info